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Peng Frames Website Privacy Policy

Effective Date: Monday, March 03, 2025

Peng Frames (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.pengframes.com).
1. Information We Collect
We may collect the following types of information:

a) Personal Information
​ ​When you interact with our website, you may provide:
​
​ ​• Full name;
​ ​• Email address;
​ ​• Phone number;
​ ​• Billing and delivery address;
​ ​• Payment details (processed securely via third-party providers);
​ ​
b) Non-Personal Information
​ ​We may automatically collect:
​
​ ​• Browser type and device information;
​ ​• IP address;
​ ​• Pages visited and time spent on the website;
​ ​• Cookies and usage data;


2. How We Use Your Information
We use your information to:

​ ​• Process and deliver your orders;
​ ​• Communicate with you about your purchases;
​ ​• Respond to inquiries and customer support requests;
​ ​• Improve our website and services;
​ ​• Send promotional messages (only if you opt in);

3. Cookies and Tracking Technologies
Our website may use cookies to enhance your experience.

​ ​Cookies help us:
​ ​
​ ​• Remember your preferences;
​ ​• Understand how users interact with our website;
​ ​• Improve site performance;

You can choose to disable cookies through your browser settings.

4. Sharing Your Information
We do not sell your personal information.

​ ​We may share your information with:
​ ​
​ ​• Payment processors (to complete transactions);
​ ​• Delivery partners (to ship your orders);
​ ​• Service providers who help operate our website;

All third parties are required to protect your information.

5. Data Security
We take reasonable measures to protect your personal information from:

​ ​• Unauthorized access;
​ ​• Loss or misuse;
​ ​• Disclosure or alteration;

However, no online system is completely secure.

6. Your Rights
Depending on applicable laws, you may have the right to:

​ ​• Access the personal data we hold about you;
​ ​• Request correction of inaccurate information;
​ ​• Request deletion of your data;
​ ​• Opt out of marketing communications;

To exercise these rights, please contact us using the details below (at the end of the page).

7. Retention of Data
We retain your information only as long as necessary to:

​ ​• Fulfill orders;
​ ​• Comply with legal obligations;
​ ​• Resolve disputes;

8. Third-Party Links
Our website may contain links to other websites.
We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us
If you have any questions about this Privacy Policy, please contact:

​ ​Peng Frames
​ ​Phone: +254797400931
​ ​Website: www.pengframes.com
​ ​Email: pengframes@gmail.com
​ ​Location: Eastern Bypass, Utawala, Nairobi - Kenya.